This Samsung flagship is a massive upgrade in terms of comfort and service. The interior is incredibly refined with sophisticated colors and actually has nice sofas where you can sit and talk with the staff comfortably. The best part was being able to browse in person. The staff is top-notch and pointed out items I didn't even realize existed until I saw them on the shelf. Being able to get hands-on with the full ecosystem in such a relaxed environment made all the difference. If you’re at Mall of America in Bloomington, skip the standing-only apppe stores and come here—it's a much more premium way to shop for tech.

Just opened. Have not purchased products yet but nice to have an actual store to go to for support for Samsung products. Hope they can provide the service needed to be successful. Also nice to see they have all the phone color options as i want one of the exclusive colors.

I was ben a Samsung fan for 6 years now, and eversince I've always wanted to go to a real samsung experience store! Im very excited for the new and recent opening of the store in Mall Of America! The employees were very helpful and they were respectful. I had a amazing time in the new location!

Beautiful store with great demos and accessories!

I always love stopping in to feel how nice the newest gen of foldable are. The new XR headset was cool to see, wish they had demos but apparently they are coming soon.

Can not call the store. Phone goes immediately to voice mail and it says it is full and will not take messages. They gave me number to call when I went in for service. But then that number did not work.

I have subsequently updated my review of the store overall. While the phone system is still broke, the Store Manager Shane was very helpful in getting my phone repaired when I went back in. There was some confusion on the Warranty but Shane saw to it I got my phone fixed for no charge. The Service personnel also seem to be very good at their job. If they could fix there phone system that would be great.

Great customer service! I stopped in today and was immediately helped. My watch wasn't connecting to my phone and Shane solved it in no time. Highly recommend 👌

I came in the pick up a phone I ordered online, and had an awesome experience with Shawn who got my stuff squared away pretty quickly! Just wanted to shout him out for being a legend.

Jacob at the Mall of America Samsung Experience store deserves a promotion and a big raise! His Customer service skills are above and beyond what any customer could ever hope for! He went above and beyond to help us get things working after our Uncle’s phone was lost in an accident.

(Update at the end) First of all... Great on the phone. Awful in person. Sales seem nice enough. The techs are useless on the other hand. The techs sit behind a locked door too important to be bothered... Even though they are just scrolling and playing games... No managers of any kind on duty... I brought exactly what they asked for and more for paperwork and ID... They still have no interest in helping!! Drove here in rush hour because Verizon couldn't help and they sent me here... Very frustrated and ticked!! Arrogant, pompous and useless... Now I don't know what I am going to do to fix my issue... on a side note I was not the only customer frustrated with the technicians! (Update: They finally took the phone and finally worked on it but it took 3 days. They did however apologize in the end and didn't charge us for unlocking the phone)

Kevin was very helpful and our service here was quick and efficient. We came to pick up 2 watches and we were in and out in less than 15 minutes. It took us longer to find parking. Happy with service and speed. I mean they have to be sort of bored sometimes because Samsung's don't break very often.

Outstanding support, worked with Andre and Shane, got phones transferred and set up. They helped me make sense of account issues and were patient in showing me how exactly to use the phone. Come here for all your phone support and to purchase your new device!

Thanks,

Melvin

Very knowledgeable staff able to help out with Samsung-made electronics; phones & watch & earbuds.

If I could give 100 stars I would!!!!!!! When I tell you this is THE store to go to for all your android needs I really mean it! I had been through the ringer with my phone for two weeks before I ended up here! DO NOT use batteries plus in Maplewood to fix your phone! They damaged my screen AND a chip in my mother board. I walked in desperate and left now confident than ever I was in the right place! From the manager Shane to the service members Ashe and Hollis, I am over the moon pleased with my service there! These people spent hours and hours with me going through EVERYTHING their could think of. I would recommend them over anyone any and every day of the week! Oh yeah and the store is beautiful!

I bought my Samsung Galaxy Smart Tags here last week and Jacob was helpful in getting the price matched to an offer I had seen online. He was also quite knowledgable on how the Samsung Find My Device networks work.

Amazing service by the gentlemen here at Samsung. Accommodating and went above and beyond to ensure a good experience

I brought my newly purchased Samsung tablet to the Samsung Experience Store at MOA hoping for help in setting up the tablet for an elderly person to play bridge apps with no other distractions on the tablet. I was very fortunate that Jacob (not sure of his role at Samsung) immediately agreed to assist me and understood exactly what I needed to do. He was able to remove icons from the screen and leave two Bridge apps that could simply be touched to begin playing. Jacob was patient, kind and helpful and suggested ways to modify the visuals and other features on the tablet that had not occurred to me. The result is exactly what I wanted and I am incredibly grateful for such excellent help from Jacob. Thank you!

Worst experience ever the kid who was helping us some African kid knew absolutely nothing about the products I came in looking to buy a phone and walked out just frustrated Samsung if you are going to open up a new store make sure your employees are knowledgeable before they get on the floor especially opening day

Stopped in today to upgrade my Samsung smartwatch, was helped by KEVIN it was the most amazing experience his knowledge and overall positive attitude made this a top notch experience I had a knot in my shoulder from sleeping wrong and he totally massaged it out afterwards he gave me a coffee and sent me on my way with my new watch and a gentle forehead kiss. Samsung products and sales are the best you can get and I HIGHLY recommend this location and products for all your needs 👏👏👏

Craig and Mohamed were so helpful !! Got me everthing i needed ! I was super nervous anout the giant purchase and they were very helpful and knew exactly what i needed . Thanks guys !

Got 2 A9 tablets for my kids Christmas 2024. Both have died recently and went into the store to get them warranty as they're less than a year old. The guy automatically without any actual diagnosis claimed the ports are damaged. Again, these two tablets died around the same time. Still, he went into the back, took pics of the port and compared it to another device and claimed it should look like the other device.

I own an S20 Ultra, 2020 phone, my household uses all USB C, yet only the 2 tablets cannot power on, but sure it's due to the "damaged" port.

These will be my last Samsung devices. I had a very "good" experience all right. Ginger guy was the one who helped me.

Offer mall discounts and trade ins Staff are understanding shout out to Shane and the team!

Warranty service is painful here. Luckily that is rare with Samsung electronics with any of my other devices over the past decade. However, this experience and the five excursions to this inconvenient location to get a replacement will factor into whether Samsung or a competitor is selected in future purchases.

Worked with Shane and he was amazing and came up with best case solution for our situation.

Beautiful store. Excited to see the online exclusive colors are available in store.

Very disappointed with the service at the Samsung store in Mall of America. My daughter got a Samsung Galaxy Z Flip 7 in late October 2025 which worth $1200. After only a few months of careful use, the screen suddenly developed a white vertical line. The phone was never dropped or any directly damaged. We truly believe that the phone was defected or poorly designed the parts caused the issue. We believe any new phone should cover by their warranty. My daughter first contacted AT&T and were advised to visit the Samsung store for warranty support. At the store, the warranty was denied, and she were told it would cost $250 to fix the issue. After I took few hours doing research and troubleshooting, we returned to the store to ask for more details. This time, we were told the warranty was denied because of a very small cosmetic paint wear near the hinge. We were also told the issue was related to an internal screen connector, and the repair cost was now quoted as $329 to replace the frame. He explained that external screen and internet screen was not damaged but he believes the connector of screen damaged. Concerns with this experience: • The phone was carefully used with no drops or misuse • A tiny cosmetic paint mark was used to deny warranty coverage • We received inconsistent repair quotes ($250 vs $329) For a premium device, this was very disappointing. Customers should be aware that even minor cosmetic wear may be used to deny warranty claims, potentially leading to high out-of-pocket repair costs. I googled more online about this phone, lots of customers complained it was poorly designed and made in Vietnam and it had a large number of customers had reported the same issue of vertical white line. We extremely disappointed the Samsung made poorly design, poor quality phone, plus Samsung’s customer service was so bad at MOA. This raises concerns about durability and long-term reliability. Overall, we are disappointed with both the product quality and the warranty service experience at this location.

They only have three people working during the busiest time of the year when their new phone upgrade just drops. Horrific management.

Montag	10:00–21:00
Dienstag	10:00–21:00
Mittwoch	10:00–21:00
Donnerstag (Heute)	10:00–21:00
Freitag	10:00–21:00
Samstag	10:00–21:00
Sonntag	11:00–19:00

Samsung Experience Store Mall of America

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