One of worst place i ever have to deal with.. vRude, ery unprofessional, very irresponsible, care staff hired by Samsung management. Can't believe it... they don't know anything.... waiting long no one is here. 3 days ago dropped my phone they didn't repair received call we put your phone together pick it up when asked for repair i been told technician is too busy... ( i do have samsung care+ with screen protection. Lost stolen coverage on it) still they didn't care....

I had a deeply frustrating experience with JOSEPH J. that I feel others should know about. I came in knowing exactly what I wanted. I was deciding between 3 watch models — but Joseph repeatedly pushed me toward the 44mm Watch 8, and at least 3 times made comments implying the 40mm version was "for women only." It felt condescending and inappropriate. When I tried to look at the Watch 7, he immediately shut it down saying "we don't even have that one" before I could even reach for it. When I asked for the online price, he vaguely said he could "get close to it." When I asked for specific prices on the display models, he dismissively told me "don't worry about the price, just pick what you want." How am I supposed to make an informed decision without knowing the price? When I mentioned that Brandon had confirmed stock, an 8% military discount, and a ~$50 trade-in credit for my Watch 3 about 2 hours earlier, Joseph simply replied "Brandon is not here" and dismissed everything. At the register — before I even knew the total — he asked for my ID, entered my information incorrectly, and enrolled me in insurance I never asked for. He only explained this AFTER I paid, saying he needed to "offset the military discount with the insurance." I still don't fully understand what that means. I returned the watch and went to the Queens Center Mall Samsung store, where Monalisa M. was absolutely wonderful. Everything was in stock, pricing was transparent, and she clearly explained that insurance was optional with a 15-day window to decide — something Joseph never mentioned. The whole experience was smooth and comfortable. I ended up buying the "women's watch" Joseph kept steering me away from — and I love it. The issue was never the product. It was the treatment. The issue was never the product. It was the treatment. Monalisa M. at the Queens Center Mall location will be receiving an excellent review separately, because she deserves it. That is the standard of service every customer should expect.

I recently visited the Samsung Experience Store at Roosevelt Field and had an exceptional experience that deserves recognition. I worked with James from the technical support team, and I was incredibly impressed by his professionalism and expertise.

James was incredibly patient, taking the time to address every issue I was experiencing across all of my devices. It is rare to find someone who possesses both high-level technical proficiency and the genuine dedication to see a problem through to its absolute resolution. He didn’t stop until every concern was fixed and clearly demonstrated that he knew exactly what he was doing.

James is a tremendous asset to the Samsung team, and his commitment to the customer experience is exactly what keeps customers loyal to the brand. I highly recommend this location to anyone needing assistance.

Thank you to James and the entire staff for the fantastic service!

I purchased my Samsung tablet back in March. I was having issues with my charging port and went to the place where i originally purchased it, after making a few attempts to contact the guarantee i decided to visit the store. I had no appointment when I went and my tablet was taken at the moment. I wanna give a special thanks and recognition to Larry I hope I spelled it right, for going the extra mile and making my experience wonderful. He was so kind and friendly and helped me understand what was wrong and how Fred worked so hard to get my device working properly. I really appreciate the great customer service and the time they took to assist me. Honestly if you guys ever need a great device visit them is totally worth it. Samsung Store in the Roosevelt Field mall is the place to go. You guys are simply amazing. Thank you Samsung.

My review will reflect on Samsung entirely and not just this store. I've been a Samsung only customer since the Galaxy Note 3 all the way up to the Fold 6. The way this company wasted my time and money has inspired me to write this review. My Fold 6 was under factory warranty when the inner screen failed so I gave Samsung a call. They received my receipt of purchase and confirmed this then set up appointment with a local repair shop. The manager then told me they don't want to get involved since Samsung will likely not pay them. So after numerous phone support representatives they arranged for me to drive to "Samsung Experience" (hour round trip) to have a "Samsung Specialist" do the repair. Turns out the "specialist" mistakes my screen protector for "impact damage" and voids warranty. They will gladly take nearly 2000 for the phone, but when it comes to keeping their word and delivering warranty services, they will Lie and make up stories. Don't buy from this company, especially the fold series. I will be researching before the next purchase and it won't be from this crooked company. PS; thanks for replying Elizibot, I read up on the warranty before calling and the numerous useless representatives sent me to your store promising the warranty will be honored there. Would you like to see the photos?

During my visit to the store today, I was assisted by a gentleman named Marvel. He provided excellent service by thoroughly explaining the optimal choice for my new phone. The store's cleanliness and organization were also noteworthy. I would highly recommend both the establishment and the assistance I received.

I have a 4 month old Samsung Galaxy Fold 7 whose inner screens stopped working. I made an appointment at the store for 2:30 pm, and despite the service area not seemingly busy, it took over 30 minutes past my appointed time to be seen. The service representative looked at my phone and advised me that my phone was damaged due to my use of the phone. Now if opening the phone to use the inner screens, as it was supposedly designed to be used, means that the phones failure is caused by owner operation, I guess I am at fault. However, this also means that buyers should stay away from this expensive and fragile phone. I had a Samsung Fold 3 and experienced this issue 1.5/2 years into my ownership so my experience with this phone is even more disappointing, as I expected that this issue would have been resolved in newer versions of the Fold. Based upon the ridiculous assessment of the representative I had to use my Samsung care coverage rather than Samsung standing behind their product through their manufacturers warranty. The slow process in being seen deterred me from calling Samsung to protest the representative's determination. I had to pay $99 and I was given an estimate of 2 to 3 hrs for the repair to be made, but instead it took 4.5 hrs to repair. Despite the estimated time being off, I did not receive any notification, so I returned to the store and had to spend time sitting around waiting for my repair to be completed. Something a simple notification could have avoided. The customer service provided does not befit the experience expected when purchasing an expensive mobile device. I won't make the mistake of returning to this store and I caution persons thinking about purchasing the Galaxy Fold. Based upon my experience, the current Fold is not an improvement on prior Folds amd I fear using this phone as it was designed to be used based upon my 4 month experience with this phone. Based upon the extremely poor customer service experience coupled with the phones fragility, I would be hard pressed to purchase another Samsung phone.

I had so many things going on with my phone, I took it to spectrum they couldn't fix it. So went to Samsung within amount of minutes my phone was just like new. They're awesome 👌 I recommend them to anyone. I told my neighbor he took his phone free of no charge he was so grateful.

Worst service.... unbelievable... brought my phone in for screen replacement front desk told me 2 hours phone will be ready... i waited...when i went back they told me 40 minutes i went back in after 1 hour they told me still they are trying to figure out issue (what issue it is simply screen replacement) now they don't know how long it rakes so i have to leave and they will let me know... (shame on samsung what low class service they have . Their technicians doesn't know anything?)... ridiculous... and guess what im still waiting....

We got in the store and she gives us the most nice welcome . She was helpful. Answer all our questions nice and patiently. Help us with the phone and the watch. She spends time explaining one by one all our questions. People like her is what any store need to work with clients. I do recommend go to Samsung Store at Roosvelt field mall and ask for Carrie. You going to be in the best hands. Carrie you are the best. Thanks for your amazing help. CARRIE you are really good.

I had an amazing experience at the Samsung Experience Store in Roosevelt Field Mall. The customer service was superb—especially Paulina and Shaquille, who went above and beyond to resolve my issue. They truly thought outside the box and made sure I left satisfied. Professional, patient, and solutions-focused—can’t thank them enough!

Today we went in to the Samsung store and had a ton of questions. Luckily, we were greeted by Paulina who was extremely knowledgeable and helpful. She helped us and made the transaction smooth and easy. She is definitely an asset and great representative for Samsung!

I have at&t service i will never buy a samsung phone again. The warranty are no good all the money we spent on these phones they keep sending me restored phones which suck so it's not worth it . I was told by a warranty agent to stop being difficult just use it they sent me one.The battery kept dying fast they sent me another one.Software was all messed up inside of it they sent me another one. The screen kept freezing. I think I'm on my fourth restored phone which it states. You're eligible for a new phone. But did they do that? No, they didn't.So i'm done with samsung 100% garbage

I had a pre-booked appointment at 4 PM today at the Samsung Experience Store in Garden City, NY, to try the new XR device, and the experience was utterly disappointing. 1. Poor Service: Despite having an appointment, I was initially ignored. The staff member who eventually assisted me was incredibly unprofessional. She showed clear signs of impatience, constantly rushing me and audibly sighing throughout the demo. She offered zero product introduction or feature guidance. Worse, She spent the time chatting with other colleagues instead of focusing on the customer experience. 2. Flawed Product Demo: The demonstration unit itself was incomplete and non-functional, failing to deliver on advertised features. The promised handheld controller was missing, and the crucial eye-tracking feature was completely unusable in experience store.

Bought a phone and watch from them 2 weeks ago but my watch fell out the box the second I opened the box and cracked on the sensor on the bottom. I brought it in the next day to get it repaired and they said the part takes a week to get shipped to the store. It's been 2 weeks and I called them 3 times and had to wait over an hour the first time and they did the part hasn't arrived yet. Second time I called was a week and a half in and after 30 minutes I hung up. It's been over 2 weeks now and I've been on hold for over 2 hours and the website says the store is not busy. Calling on a Monday afternoon so it shouldn't be busy but yet I'm still on hold for over 2 hours. Haven't even tried the watch yet since the glass on the bottom is shattered and I can't even return it now since it's been over 2 weeks as per their return policy

I had the worst experience at the Samsung store today at the Roosevelt Field Mall. I wish i know his name(African American). He was unprofessional and he didn't care if the customer waited almost 45 minutes in the waiting area waiting for his assistance. I very disappointed but the lady (Indian or West Indian) was very helpful and kind. I am very disappointed with Samsung Store at the Roosevelt Field Mall.

Weird and uncommon issue for me. I've been a Samsung smartphone owner for a very long time. My ZFold 4 just quit operating the other day. Fully charged, it wouldn't boot up. Tried having my carrier address it but they couldn't figure it out, and referred me to the Samsung Experience Store in the Roosevelt Field Mall. I walked in and was quickly greeted by Shaquille. Very nice and professional customer agent. I explained the issue. He took my phone to the back and returned after a few minutes with terrible news; the motherboard was done and the data was lost, as well. No rhyme or reason, just done. Shaquille saw that I was taken aback a bit. I've always had a great experience with my Samsung phones. He was very empathetic. He shared the options available. 1.) replace the board for $500.00 or, 2.) replace the phone. I wasn't happy about the idea of the latter. I didn't want to set up a new phone. I tend to keep phones for 7 to 10yrs. I decided to bite the bullet and replace the phone. Shaquille was gracious enough to take the time to research and apply all applicable discounts available. He went a step further by helping with synching my phone and pulling down a full restore from the cloud!!! Data and apps restored!! He, truly, made a difficult situation so much easier. Great customer service. Great team. Thank you very much Shaquille and Samsung!!

I'm a huge Samsung fan, so no doubt this is a 5 out of 5 for me. I love the technology here. I will not stop emphasizing on that. The staff here is very accommodating, and they're very helpful. The atmosphere is really cool for a tech store.

We had an outstanding experience thanks to Paulina at the Samsung Experience in Garden City. She went above and beyond to help my wife with her phone, patiently guiding us through the process of finding her backup and restoring all of her pictures and important information. Not only was she incredibly knowledgeable and efficient, but she was also kind, thoughtful, and genuinely a pleasure to work with.

It’s rare to find someone who is both so skilled and so caring in customer service. Paulina turned what could have been a stressful situation into a smooth and positive experience. Samsung is lucky to have her, and we’re truly grateful for all of her help!

Purchased a new phone directly from the store, and ended up having a problem with it. While I wasn't happy with the service and response from corporate Samsung, everyone at the store was pleasant, professional, and helpful. They resolved the issue.

We went to Samsung to buy a new phone for my husband and was happily greeted by Paulina. She was so knowledgeable, helpful and very kind. I will and have already told people to go to Samsung in Garden City and ask for Paulina.

Paulina from the Roosevelt Field Samsung store is AWESOME. If you need to make a purchase or any help, she's the one to look for. Paulina is knowledgeable, professional, polite, personable, and patient (I had lots of questions). I came into the store to get assistance with setting up my replacement phone and she was the sales associate that assisted me. She made my experience such a pleasant one.

I usually just stop in once in a while for accessories and to get a feel for the phones and it's always organized and pretty clean. I've brought in my Z Fold3 for screen protector replacement before and again for my Z Fold7; Jennifer did a great job, helped me very quickly, and my phone looks like new again! Thank you!

I was greeted by a nice guy the minute I walked into this Samsung store. Everyone I dealt with to get my phone repaired, took the time to explain the repair I needed and my options for an upgrade. I thought the customer service was great.

Long wait lines of 1+ hours for them to look at your cell phone and tell you what they can do to help. So as soon as you enter the store, go all the way in, and check in at the cash register on the left side. After that, you can sit on a comfortable couch and charge your phone while you wait. You can also check out the new phones or speak to a representative about them. At least here, they know enough information about your particular phone and how it functions. You can also purchase a phone here. They have most models in store, unlike the nearby Costco and AT&T store.

First time I'm actually pissed at Samsung! They had 10 people standing around as "sales people" and they still referred me to the 1/2 hour line to speak with customer help or whatever theyre called! Come on! My friend who owns a phone and electronics store was able to solve my issue more than you

The Flip 7 kept restarting. I waited there for over an hour, and then they said their computer needed to download some software. In the end, they still couldn’t fix it and told me they’d have to erase all my data to try again. I told them I had to go to work, and they just said to come back another day. They couldn’t solve anything — the service was really disappointing. I’m seriously thinking about switching to Apple.

Ramon store manager took time to address an issue for me, in store and he was extremely courteous & professional throughout the entire session!

Before you walk into the store, ask yourself if you’re willing to get pressured and deal with people who lack common sense. The main issue with the store I would say is the lack of employees went in the other day and it felt vacant. The girl helping me had let me know that they are very understaffed. I could tell based on how I saw the one employee running around. GET MORE KNOWLEDGE AND GOOD EMPLOYEES. I’ve gone in multiple times and have been meet with employees trying to pressure me into buy a phone I don’t need. I simply like to look. The old lady with the curly hair. Stay away from her she will pressure you and will not leave you alone. The other main issue with this store is their customer service area and how their customer service works. Samsung has been a big technology store for decades now and they still haven’t managed to find a way to add you to the service line without you having to stay there and receiving a message when they’re going to be ready for you. You have to stay there until they call your name. Sometimes takes hours… I’ve been coming to this stores for years. I was there when they first opened it and let me tell you it was taken a turn for just straight bad I don’t recognize the managers that were so helpful and amazing at attending to customers. I’ve had to had some escalations recently due to bad service, online, and just overall experience. Thankfully have gotten the women manager who I believe her name is Ydania. Very sweet women very knowledgeable. The other two I’ve dealt with have no actual experience with the phones. They lack common sense, assertiveness, dedication and over most common hygiene. I shouldn’t have to deal with stench from a manager at a retail store. PUT THEM IN THE BACK WHERE NO ONE WILL HAVE TO TALK TO THEM….. if I could give this store 0 stars I would.

Waited an hour plus to get my buds troubleshot less than a yr old, only 9 months old. They were going to replace them, but then went into the back to have that happened and returned 20-30 minutes later claiming it was the cradle only and they needed an overnight repair to set up a new cradle. Left them for repair to get them back with the same issue not fixed. No one actually listened to them to see the issue was fixed and corrected. Had to have a third party pick them up not tested the next day to find they still don't work and having the same issue. Thanks for nothing. Hate to say would like to give a good review bc staff was nice but don't repend on computers to test the audio bud issues. I couldn't pick them up myself to test on site but was reassured that they'd be tested physically test them before saying they were all good. Buds do not work properly even though assured and be tested by staff. Additionally, they stop answering the phone before the store physically closes.

On 9.12.25 I brought in my brand new S25 edge purchased on 9.6.25. There was an issue with my prior text messages migrating from my previous S23+ to the S25 edge. I went to my carrier Verizon twice. The smart switch method,only transferred photos. I went to Best Buy at Union Square (NYC) twice also. Again smart switch,factory reset on the new phone & a host of other things that are too numerous to mention. I decided to drive out to Long Island Samsung Experience store. There I met Emily,who was able to retrieve the messages from my S23+. Emily was professional, patient & kindness knowledgeable. The process to back up & transfer the messages,to I k about 2 hours or more. Emily was determined & stayed the course until the job was complete. Thank you Emily!!!My phone is working and the 4 day conundrum of having to have a partially functioning phone is over. Im a satisfied customer.

Do not buy the Samsung S25. The phone has a serious sound issue that Samsung refuses to admit — distorted, uneven, and harsh audio that actually causes headaches and ear discomfort after just a short time of use.

What’s worse is how Samsung handles it: they completely ignore the problem and refuse to offer any store credit or exchange, even though it’s clearly a defective product. This kind of treatment from a top brand is unacceptable.

Samsung should be transparent about this widespread issue instead of hiding it and leaving customers stuck with a faulty device. Until they fix the problem and start standing behind their products, I strongly recommend avoiding the S25 altogether.

I had excellent service with Paulina in getting a new phone. She was very helpful and understanding. Highly recommend this store for its selection of Samsung products and customer service ⭐️⭐️⭐️

My only complaint is that this is the second offial store in NY and they offer a service phone# and tech support. So if you schedule a repair on your phone and you just want to confirm if they have the part in stock, they just dont answer phone calls. If you're driving 1 or 2 hours to get to the store without knowing if they have the part you need it kinda sucks. So its a 50/50 chance they will fix your phone. The big question is: why they have a store phone if they not going to answer? I asked one of the workers and she said they dont have designated people to do that. Hopefully they could have someone to answer questions before driving one hour.

Don’t even bother making an appointment or owning a Samsung phone since the customer service and support are non existent. I walked into the store and was not even greeted by anyone. I had to find someone to check in with who wrote my name down and told me someone will call me. Providing no ETA even though I have an appointment. Then having two other people walk in without an appointment getting immediate attention. You can’t make this up. I would instead recommend paying the extra for an apple device and actually getting treated as customer with fantastic support with stores actually staffed and always taking care of their customers. Samsung could be a competitor if they invested more into caring for their customers instead of spending millions on ADs . If the product and customer service is great people will naturally gravitate towards your product . In addition, where are the managers and why aren’t they out on the floor making sure everyone is being taken care of. They should be fired since it seems like they have 0 impact anyways and instead hire people who know how to take care of people and are hands on

Update:

Ended up going back during the work week. Thankfully Oscar was on shift and was amazing help. Was able to get me taken care of within a reasonable time frame. Had to go to them since they were the only ones that had the part in stock that I needed. That is why I give them a 3/5 since the experience was better but they still need to make sure to have proper coverage when needed.

This store is pretty and modern. The set up and display of products is nice BUT their service is lacking. What good is a nice store if the service is terrible. Got in there, was looking at the watches, no-one asked if I needed any help. Moved it along because I was there to pick up an online order. Waited mad long at the 'customized' counter then had to ask someone 'who is behind this counter?' Noone was the reply. Only then was a I asked what I need help with. Still had to wait about 15mins after that. Not acceptable. Definitely need better service. Bad experience store.

I was in the ATT store before coming here because I bought a galaxy samsung watch from ebay told. The worker at the ATT store told me to come to the samsung store and I came here driving for over an hour. I asked a worker if they could remove a account from the watch because I bought the watch from ebay and I had the receipt and everything but the worker said they can't fix it even when they have lots of watches and they didn't want to fix mine. If you ever need help don't come to this samsung experience store.

Carrie was wonderful. She had a plethora of knowledge and expertise. She was also very professional. Highly recommend her.

The only reason i am giving 2 star is because of bad customer service (jose) i asked him about the triple phone( what this phone is specifically do like whats the purpose of the phone) and he didn’t gave a good response, he said what kind of question is this, its simple you could watch movies and do productivity, and he talked with me like i am wasting his time, very bad experience not gonna recommend to go their

It was hands down the most beautiful store I've ever seen and been to. As a Happy Samsung Galaxy User and a huge fan of Samsung, it's like a childhood ride for me as a tech nerd, and I enjoyed visiting. I'm definitely coming back soon. 🥰

It’s been two months and my Samsung phone is still not repaired. I’ve been bounced between third parties, disorganized stores, and unhelpful support agents with no accountability anywhere in the system. Here’s how it went:

1. Step One: Samsung Sends Me to a Third Party I followed Samsung’s instructions and went to their “authorized” repair partner. That place was a joke. They attempted a fix, then gave up and told me I needed to go to a Samsung store instead. Time wasted.

2. Step Two: Samsung Store Circus I made an appointment online, showed up on time, and watched chaos unfold. My tech barely acknowledged me — he was too busy talking with his friend about a video game release. Another technician loudly trashed a previous customer in front of everyone, then was openly rude to two people he “helped” while I was there. Completely unprofessional across the board.

3. Step Three: Service Canceled Without Notice Two days after my visit, Samsung canceled my repair request without even contacting me. No email. No call. Just a cancellation notice. When I called the store, they said they couldn’t help. When I called Samsung, they blamed me, claiming I didn’t respond. Except I had an appointment. I showed up. I was there. I did my part.

4. Step Four: Back to Square One (Again) Now, two months later, Samsung online support is telling me not to go to a store and that I need to mail in the device instead, the same device I already brought in, where no one followed through.

Final Verdict: This isn’t just a bad experience. It’s a broken system. No one takes ownership. Communication is nonexistent. And customers are left to start over every time Samsung drops the ball.

I’ve spent two months trying to fix one phone. Samsung has made that impossible.

I just spoke to a rep at the store and she didn't know anything. I asked her for info on S26 she didn't know anything.She proceeds to try and sell me the S25. Even with that phone she gave vague response like "the phone is $300 off" but never told me what that would come to until I asked. Unbelievable

This is the best tech/electronic based store in Roosevelt Field Mall. It takes the design aspects of the Apple Store that work and introduces ways to improve upon that experience.

Unlike the Apple Store, there is customer seating available throughout the store. It's also larger than the Apple Store.

The staff is very knowledgeable about the merchandise available in the store, and there's also a Genius Bar-esque customer service center.

The store is very mobile-forward in regards to what products they present. Although Samsung makes appliances and TVs among other product categories, the focus is primarily on their mobile products and technology.

Wow, what a fantastic experience picking up my new Samsung S25 Ultra at the Samsung Store! The staff were incredibly enthusiastic and made the whole process so smooth and exciting. They had my phone ready and waiting, and took the time to walk me through the initial setup and highlight some of the amazing new features. The store itself was modern and well-laid out, showcasing all the latest Samsung innovations. Everyone was so friendly and helpful, answering all my questions with genuine interest. Picking up my new phone here felt like a special event, not just a transaction. The level of customer service was truly outstanding, and I left feeling thrilled with my new S25 Ultra and impressed by the entire Samsung Store team. Highly recommend visiting them for any Samsung needs!

Absolutely epic to have such a great store so close to us. There are only 4 Samsung Experience Stores in the United States as of right now, and it is awesome to see one so close to us Long Islanders. Unlike Samsung 837 in Manhattan, they actually sell things here, and you can pick up anything from a new phone to Galaxy Buds to (to my knowledge) a TV if you so desire.

I was there for the grand opening (see pictures) and it was awesome to say the very least.

P.S. I'm a massive Samsung shill, if it wasn't already evident in the name, but I try to be fair to all manufacturers.

Very disappointing after being used to one that used to be in NYC meatpacking district. It is inside a mall and not large. Don't know why they call it an experience. Trade in amount I was offered was terrible. My carrier gave me a much better deal!

Horrible SERVICE 🫩I will never visit this store again ,service is BAD for all the people running around in this store . my screen cracked on my tablet ,they ordered the screen . knowbody answers phone ,and don't return calls .don't waste your time leaving a voice mail . Visit the store 3x knowbody call or text to tell me the screen is there

It is said that the cause of the problem with this screen is the damage seen at the end of the folded part. Pay the full amount and change the screen. Now in the US, the same service quality as in Korea. Beware of scratch damage. It's a perfect Samsung phone that can't be found in any technical glitches. One more tip: when unfolding or folding, gently smooth it out. Or this is it.

I bought a Galaxy Fold 6 from a shop inside Roosevelt Field Mall about three months ago. Now, less than three months later, there’s a crack on the folding part of the screen. When I went in to get it fixed under warranty, the staff told me it must’ve been caused by me pressing it extremely hard with my finger or opening and closing it too forcefully — which is completely ridiculous.

I told them I need my phone and to please repair it quickly. They said the part would take a week to arrive and quoted a “promotional” price of $200. They took my name for a reservation.

However, two weeks went by with no update. When I went back to the shop, they said the part had arrived, but they still couldn’t fix it right away — I had to leave the phone with them.

This is honestly the worst experience. I don’t want to use Samsung anymore. This will be the last Samsung phone I ever buy.

I was in and out in 10 minutes. The young lady that assisted me was knowledgeable and efficient.

Came here too pick up an orider. Took me a while to figure out where the place was at the mall. Quick pickup. Can't wait too use my s8 ultra tab.

I had a virus issue, Carrie, at the store , diagnosed and fixed the issue in 1 minute. Could not have been better. Thank you very much. 10.5.25.

Just went in for a simple exchange. Was greeted by one of the many staff present; however, was unable to be seen after waiting more than 20 mins because there was only one customer service person available. I don't know who's responsible for staffing but having that many people around 10+ with non utility can't be profitable. To make matters worse I was told I had to queue in to be seen only to he skipped by a couple that walked right up to the counter. Thisnis after I was already waiting over 20 mins. Terrible service 😑

I am changing my review due to the assistance of Paulina, who jumped onto a unused register and cut the line down to size in short order. Paulina was wonderful to work with and extremely helpful and responsive. Anyone in management level at Samsung need to know Paulina is wonderful and goes above and beyond and should definitely be considered for a leadership position. Also would like to acknowledge Crystal who did a wonderful job setting up my 2 new Galaxy Fold 7's

So pleased with the service from Nicholas at the Samsung Experience Store in Roosevelt Field Mall! He patiently kept me updated during my data transfer, linked my Samsung Watch on the spot without making me wait, and made sure my old phone was completely wiped. Professional, kind, and truly caring—he turned a stressful visit into a smooth and pleasant experience.

Ramdonly went in there because I needed help with my earbuds, a gentleman named Moses helped me. He approached me as soon as I walked in. He was courteous, respectful and very patient with me while he installed the appropriate apps I needed to work the AI translate mode.

Staff are slow and not urgent to help. Literally two people helping one person while I wait, then someone jumps the line and second person helps him. Clueless.

Great sales & support staff. Came in with my new phone and they were eager to help me out! I visit regularly for friendly, professional & knowledgeable staff.

I had an issue with my phone constantly turning off or restarting on its own, and Brannon at the Samsung store was incredibly helpful. After replacing my battery, there was step he couldn't pass because my screen had crack in it and it would've cost me more money to replace that as well. He took the time to listen, was very understanding, and did everything he could to troubleshoot and resolve the issue. I went from being very annoyed to being very happy by the end of my experience at Samsung. His professionalism and patience made a stressful situation much easier to deal with. Thanks again, Brannon, for the great customer service!

I had an outstanding experience with Paulina, who truly went above and beyond. From the moment I walked in, she absolutely professional, extreamly knowledgeable, and incredibly helpful. She took the time to thoroughly explain product features, answer all my questions, and ensure I found exactly what I needed. Her patience, expertise, and friendly attitude made the entire shopping experience smooth and enjoyable.

Paulina’s exceptional customer service skills, product knowledge, and dedication to helping customers (making them feel at ease) make her an invaluable asset to Samsung. I highly recommend her for a supervisor/managerial position, as she demonstrates strong leadership, problem-solving abilities, and a commitment to excellence. It's obvious, she leads by example and would be a great mentor for others on the team.

Thank you, Paulina, for your outstanding service! I will definitely return because of the great experience you provided!!⭐⭐⭐⭐⭐

Montag	10:00–20:00
Dienstag	10:00–20:00
Mittwoch	10:00–20:00
Donnerstag (Heute)	10:00–20:00
Freitag	10:00–21:00
Samstag	10:00–21:00
Sonntag	11:00–19:00

Samsung Experience Store Roosevelt Field

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